Police sides with customer over overpriced coffee: café fined €1,000 in Florence scandal

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In Italy, coffee is sacred. And if you needed concrete proof, here’s a story from Florence that perfectly sums it up: when a customer was charged €2 for a decaf, not only did he complain—he called the police, who promptly slammed the café with a whopping €1,000 fine. So yes, in Florence, you really can call the law on a pricey espresso.

Coffee Drama in Florence: When Decaf Turns into a Scandal

It all happened on May 16, 2022, in a small café called Ditta Artigianale, nestled in the heart of Florence. An ordinary customer strolled in and ordered a decaf espresso. So far, so good. But when it came time to pay, he realized the cup had set him back €2—twice the traditional price for an Italian espresso. The coffee lover saw red. Wasting no time, he called the police. The authorities sided with him and handed the café manager a €1,000 penalty. To add insult to injury, the manager recounted his misadventure in a video shared on Instagram, making the bitter brew go viral.

Why the Fine? A Question of Transparency—and Tradition

What reason did the police give for siding with the caffeine-fueled complainant? Quite straightforward: the price for the espresso wasn’t displayed on the menu, which was tucked away behind the counter. In Italy, where coffee is arguably the nation’s favorite drink, this counts as a breach of trust—practically a social faux-pas. Italians take their daily espresso (usually for €1) very seriously. In fact, the country even submitted the beloved espresso for UNESCO intangible heritage status. Mess with espresso, and you’re asking for trouble.

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The Real Cost of a Cup

Here’s where things get even more heated—the Ditta Artigianale decaf cost double the usual going rate. That’s why the customer complained, and that’s how the café earned such a hefty fine. This price, which the Ditta Artigianale client found outrageous, could sadly become more common. That’s at least what an Italian coffee consumer group fears, as reported by The Guardian.

Coffee Prices on the Rise?

Between surging inflation (up 6.2% in April), supply chain bumps, and disappointing coffee harvests, it’s perfectly possible that the price of a standard espresso in Italy could reach €1.50 this year. According to the Florence café manager, there’s no reason people should be shocked at paying €2 or more for an espresso. Still, in a country where 30 million espressos are consumed every single day, it’s easy to see why any change would make waves.

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